1. Who We Are
Hola Bajo is a travel and speedboat operator based in Labuan Bajo, Indonesia. Our services include Komodo Shared Speedboat Day Trips and Private Speedboat Charters.
Our website is: www.holabajo.com
Hola Bajo is operated by PT Armada Bersama Sentosa.
2. Information We Collect
When you make an inquiry, booking, or contact us through our website, WhatsApp, email, or booking partners, we may collect:
- Full name
- Nationality
- Phone number / WhatsApp number
- Email address
- Travel date
- Number of guests
- Hotel or accommodation information
- Booking and payment information
- Special requests or dietary requirements
- Information required for operational or passenger manifest purposes
We only collect information that is reasonably required to process your booking and operate your trip.
3. How We Use Your Information
We may use your information to:
- Process and confirm bookings
- Arrange hotel transfers and meeting points
- Prepare passenger manifests
- Communicate trip updates
- Manage payments and invoices
- Provide customer support
- Improve our website and services
- Meet legal, safety, port, maritime, or government requirements
We do not sell your personal information to third parties.
4. Sharing Your Information
Your information may be shared only when necessary with trusted parties involved in providing your travel service, including:
- Boat crew and operational staff
- Tour guides and local service providers
- Hotel transfer providers
- Authorized travel agents and booking partners
- Online travel agencies such as Viator, GetYourGuide, Klook, Trip.com, or other booking platforms
- Payment service providers
- Government, port, maritime, or National Park authorities when legally required
We only share information required for the relevant service.
5. Cookies & Website Analytics
Cookies and Website Analytics
Our website may use cookies and analytics tools to understand website traffic, improve user experience, remember preferences, and measure marketing performance.
Some third-party services may also place cookies when you interact with booking tools, maps, embedded content, or analytics services.
You may control cookies through your browser settings.
6. Data Security & Retention
Data Security
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary for booking administration, operational requirements, accounting, legal obligations, dispute resolution, and customer support.
7. Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.
You may also request that we stop using your information for non-essential marketing communications.
8. Third-Party Links = Third-Party Websites
Our website may contain links to third-party websites or booking platforms.
Hola Bajo is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
9. Contact Us
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Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Hola Bajo
PT Armada Bersama Sentosa
Labuan Bajo, Indonesia
Email: marketing@holabajo.com
WhatsApp: +6281125527888
Website: www.holabajo.com
10. Updates to This Privacy Policy
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
The latest version will always be published on this page.