1. General Terms
These Terms and Conditions apply to bookings made with Hola Bajo, operated by PT Armada Bersama Sentosa, for Komodo Shared Speedboat Day Trips, Private Speedboat Charters, and related travel services.
By making a booking, the guest confirms that they have read, understood, and agreed to these Terms and Conditions.
2. Booking Confirmation
Booking Confirmation
A booking is considered confirmed only after availability has been checked, payment requirements have been completed, and an official confirmation has been issued by Hola Bajo or an authorized booking partner.
Guests are responsible for providing accurate information, including full name, contact details, travel date, number of guests, and any information required for passenger manifests or operational arrangements.
3. Payment
Payment Terms
Payment requirements may vary depending on the product, booking date, booking channel, and type of reservation.
Bookings may require full payment or a deposit before confirmation.
Any remaining balance must be paid according to the payment deadline stated in the booking confirmation or invoice.
Failure to complete payment by the required deadline may result in cancellation of the booking.
4. Pricing
Pricing
All prices are stated in the currency shown at the time of booking.
Prices may vary depending on travel date, number of guests, trip type, government charges, National Park fees, and other operational costs.
Any inclusions and exclusions will be clearly stated in the selected product or booking confirmation.
5. Cancellation by Guest
Cancellation requests must be submitted in writing.
Unless otherwise stated in the booking confirmation:
- Cancellation after confirmation may be subject to a 50% non-refundable charge.
- Cancellation made within 14 days before departure may be charged 75% of the total invoice.
- Cancellation made within 5 days before departure or a no-show may be charged 100% of the total invoice.
Where applicable, Hola Bajo may offer a date change or floating deposit valid for up to 12 months, subject to availability and the applicable booking conditions.
6. Rescheduling
Requests to change the travel date are subject to availability.
Any rescheduling must be approved by Hola Bajo and may be subject to price differences, administrative fees, or additional operational charges.
A rescheduled booking remains subject to the terms of the original booking unless otherwise confirmed in writing.
7. Weather & Sea Conditions
All trips are subject to weather, sea conditions, harbor authority instructions, and operational safety considerations.
For safety reasons, Hola Bajo may change the departure time, modify the route, rearrange the sequence of destinations, omit certain stops, delay departure, reschedule the trip, or cancel the trip.
Such decisions may be made by the captain, operations team, harbor authority, or relevant government authority.
8. Itinerary Changes
Published itineraries are intended as a general guide.
Actual destinations, route sequence, timing, and duration may change depending on weather, sea conditions, tides, harbor operations, National Park regulations, safety considerations, and other circumstances beyond our control.
Changes made for safety or operational reasons do not automatically constitute a cancellation of the service.
9. Wildlife Sightings
Wildlife Sightings
Komodo dragons, manta rays, marine life, and other wildlife are naturally occurring animals.
Hola Bajo cannot guarantee sightings of any particular species.
The absence of wildlife sightings does not entitle guests to a refund or compensation.
10. National Park & Government Regulations
Guests must comply with all applicable regulations issued by Komodo National Park, harbor authorities, maritime authorities, local government, and other relevant institutions.
Entrance fees, ranger fees, conservation charges, or government levies may change without prior notice.
Where such charges are not included in the booking price, guests are responsible for payment.
11. Guest Responsibilities
Guests are responsible for:
- Arriving at the meeting point or hotel pick-up location on time
- Following safety instructions from the captain, crew, guide, and ranger
- Using safety equipment when instructed
- Informing Hola Bajo of relevant medical conditions
- Supervising children under their care
- Protecting personal belongings
- Respecting wildlife, local communities, and National Park regulations
12. Health & Fitness
Guests are responsible for ensuring that they are physically fit to participate in the activities included in the trip.
The trip may involve speedboat travel, trekking, snorkeling, swimming, sun exposure, and uneven terrain.
Guests with medical conditions, pregnancy, mobility limitations, or other health concerns should seek medical advice before participating.
13. Safety
Guest safety is a priority.
Guests must follow all instructions given by the captain, crew, tour guide, ranger, or other authorized personnel.
Hola Bajo reserves the right to refuse participation or remove a guest from an activity if their behavior may endanger themselves, other guests, crew, or the operation.
14. Personal Belongings
Guests are responsible for their personal belongings.
Hola Bajo is not responsible for loss, theft, or damage to personal items unless caused by proven negligence on our part and subject to applicable law.
15. Force Majeure
Hola Bajo shall not be held responsible for failure or delay in providing services due to circumstances beyond our reasonable control.
These may include, but are not limited to:
- Extreme weather
- Rough sea conditions
- Natural disasters
- Earthquakes
- Volcanic activity
- Government restrictions
- Harbor closure
- Maritime authority instructions
- National Park closures
- Civil disturbances
- Epidemics or pandemics
- Mechanical or operational circumstances affecting safety
Where possible, Hola Bajo may offer rescheduling or a floating deposit subject to the applicable booking conditions.
16. Mechanical or Operational Issues
In the event of mechanical, technical, or operational issues affecting the vessel, Hola Bajo may arrange an alternative vessel, modify the schedule, reschedule the trip, or provide another reasonable solution where possible.
Any alternative arrangement will prioritize passenger safety and continuity of service.
17. Late Arrival & No-Show
Late Arrival and No-Show
Guests must arrive at the agreed meeting point or be ready for hotel pick-up at the confirmed time.
The boat may not be able to delay departure for late guests.
Guests who miss the departure due to late arrival may be treated as a no-show and may not be entitled to a refund.
18. Children
Children
Children must be accompanied and supervised by a parent or legal guardian at all times.
Parents or guardians are responsible for assessing whether the trip and its activities are suitable for the child.
19. Photos & Media
Photography and Media
During trips, Hola Bajo may take photographs or videos for operational, promotional, or marketing purposes.
Guests who do not wish to appear in promotional content should inform our team before or during the trip.
20. Third-Party Services
Third-Party Services
Some services may be provided by third parties, including transportation providers, guides, National Park personnel, booking platforms, or other service partners.
Hola Bajo will make reasonable efforts to work with reliable partners but is not responsible for acts or omissions of independent third-party providers except where required by applicable law.
21. Liability
Limitation of Liability
Hola Bajo will provide services with reasonable care and attention.
To the extent permitted by law, Hola Bajo shall not be liable for losses arising from circumstances beyond its reasonable control, including weather, sea conditions, wildlife behavior, government decisions, traffic, transport delays, or other force majeure events.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
22. Booking Through Agents or OTAs
Bookings Through Third-Party Platforms
Bookings made through travel agents, online travel agencies, or other authorized partners may also be subject to the terms, payment conditions, cancellation policies, and refund procedures of that booking channel.
If there is a conflict between the booking platform’s terms and Hola Bajo’s direct booking terms, the conditions stated in the confirmed booking channel will apply to that reservation.
23. Complaints
Complaints and Feedback
Any complaint should be reported to our team as soon as possible so that we have an opportunity to resolve the matter during the trip.
Post-trip complaints should be submitted in writing with relevant booking information and supporting documentation.
24. Governing Law
Governing Law
These Terms and Conditions are governed by the laws of the Republic of Indonesia.
Any dispute that cannot be resolved amicably will be handled in accordance with applicable Indonesian law.
25. Changes to Terms & Conditions
Changes to These Terms
Hola Bajo may update these Terms and Conditions from time to time.
The version applicable to a booking will generally be the version in effect when the booking is confirmed, unless a change is required by law or government regulation.
26. Contact
Contact Us
For questions about these Terms and Conditions, please contact:
Hola Bajo
PT Armada Bersama Sentosa
Labuan Bajo, Indonesia
Website: www.holabajo.com